1.  Return & Refund Policy
In the rare event that one of our items is received damaged, you must call us or e-mail us at preiserusa@preiserusa.com to obtain an RMA (return merchandise authorization). If the item is received damaged, we will substitute it for a new one after we receive the damaged unit or issue a credit if can not be replaced (out of stock or discontinued).
We will issue a return tag for you to send back the damaged item at no cost for you.
All our items are boxed in plastic transparent cases that clearly show the content and the condition of it, so DO NOT open any box where you see that content is damaged.

2.  Plastic cases
Plastic cases for each item is provided with few exceptions, that are boxed in carton boxes with plastic windows, where it is easy to see the content. PLASTICK CASES or CARTON BOXES crack or damaged are NOT a reason for return under warranty, so if you like to return any item that is not damaged, the following apply:

1.  Merchandise must be returned UNOPENED and sealed as you received.
2.  Shipping to return items not under warranty is not covered by us.
3.  A 15% restocking fee will apply. Sales taxes and handling/shipping fees are non refundable.
4.  A return label with the RMA given must be on the return parcel. No RMA on label will not be accepted.
5.  We will credit your form of payment, credit card, PayPal or any other form of payment you used.

3.  Returns
You have 14 days to return any item you do not want if it is unopened, sealed and in same conditions you received. A 15% restocking fee will apply.

Shipping, Handling and Taxes are not refundable on returns that are not a result of damaged or wrong items.

Mis shipment occasionally may occur. If you get a shipment not yours or with errors, please notify as soon as you receive the parcel so we can fix right away our mistake. Any return will be either paid by us or a return label will be issued for you to return any wrong item.

PLEASE DO NOT OPEN ANY MISSHIPPED ITEM, JUST CHECH IT AND CALL US

4.  Questions?
If you have questions about this policy, please contact preiserusa@preiserusa.com.

 

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